Privacy Policy – PKR99 Game Data Protection Policy

1. Introduction

PKR99 Game ("we", "us", "the platform") is committed to protecting the privacy of everyone who uses pkr99game.app and the PKR99 Game mobile app. This Privacy Policy sets out in plain language what personal data we collect from you, why we collect it, how we use it, who we may share it with and how long we keep it.

We built PKR99 Game specifically for players in Pakistan, which means we understand the local context around data sensitivity, mobile-first usage and the trust you place in any platform that handles your financial transactions. Protecting that trust is something we take seriously — not just as a policy obligation, but as a genuine priority in how we operate.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together, these three documents form the complete set of rules and commitments governing your relationship with PKR99 Game.

By registering an account or using pkr99game.app, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, you should not use the platform.

2. Personal Data We Collect

PKR99 Game collects only the data that is necessary to provide you with a secure, functional and personalised experience on the platform. The categories of personal data we may collect include:

We do not collect sensitive personal data such as biometric data, political opinions, religious beliefs or health information unless you voluntarily provide it during a support interaction and it is directly relevant to resolving your query.

3. How We Collect Your Data

Your data reaches us through several different channels, depending on how you interact with PKR99 Game:

Directly from You

The most significant data we hold comes directly from you. This includes information you submit when registering your account, completing KYC (Know Your Customer) verification, making a deposit or withdrawal, contacting our support team or filling in any on-platform form. The accuracy of this data is your responsibility — please keep it current.

Automatically via the Platform

When you browse pkr99game.app or use the PKR99 Game app, our servers automatically log certain technical data. This includes your IP address, the type of device and browser you are using, the pages you visit and the time spent on each section of the platform. This data helps us keep the platform secure, diagnose technical issues and understand how players move through the site.

Through Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your session, store preferences and analyse how the platform is used. See Section 7 for a full breakdown of how cookies work on PKR99 Game and how you can manage them.

From Third-Party Payment Processors

When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners may share transaction confirmation data with us. We do not receive or store your full payment credentials — only a tokenised reference sufficient to match the transaction to your PKR99 Game account.

4. How We Use Your Personal Data

PKR99 Game uses your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that conflicts with why it was originally collected. Our primary uses are:

• Account management: Creating, maintaining and securing your PKR99 Game account, including processing login requests and recovering access where necessary.
• Transaction processing: Facilitating deposits and withdrawals in PKR using JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity and age verification: Confirming that you meet the 18+ age requirement and that the personal details on your account are accurate and belong to you.
• Responsible gaming: Monitoring account activity to identify potential problem gambling patterns and to apply deposit limits or self-exclusion where you have requested them.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate accounts, money laundering and other fraudulent or abusive behaviour.
• Customer support: Responding to your queries, complaints and feedback through our support channels.
• Platform improvement: Analysing usage patterns to improve the design, performance and content of pkr99game.app and the PKR99 Game app.
• Marketing communications: Sending you relevant promotional offers about bonuses, cricket betting markets, PSL specials and casino promotions — but only if you have opted in to receive them. You can opt out at any time.
• Legal compliance: Meeting our obligations under applicable law, including record-keeping requirements related to financial transactions.

5. Payment Data and PKR Transactions

Because PKR99 Game handles real-money transactions in Pakistani Rupees, we take payment data privacy very seriously. Here is exactly how your financial information is handled:

What We Store

We store a record of each transaction — the amount, date, time, payment method type and whether the transaction was a deposit or withdrawal. We also store a tokenised reference that allows us to match the transaction to your account and, if needed, to process a refund or investigate a dispute.

What We Do Not Store

We do not store your full JazzCash PIN, Easypaisa wallet password, online banking credentials or debit/credit card number. Payment authentication happens directly through the payment provider's own secure interface. By the time a transaction confirmation reaches PKR99 Game, your sensitive payment credentials have never touched our servers.

Transaction History

Your full deposit and withdrawal history is available within your PKR99 Game account. This record helps you track your spending — which we encourage as part of responsible gaming. If you notice any transaction you do not recognise, contact our support team immediately.

6. Sharing Your Data with Third Parties

PKR99 Game does not sell your personal data to third parties. We share it only in the following limited and necessary circumstances:

Payment Processors

We share the minimum necessary data with payment partners — including JazzCash, Easypaisa, Raast and banking partners — to process your PKR deposits and withdrawals. These processors handle your data under their own privacy policies and are bound by contractual obligations to protect it.

Identity Verification Services

To complete KYC checks, we may share your identity documents with trusted third-party verification services. These services confirm document authenticity and match the details provided against official records. Verified data is not retained by these services beyond what is required for the verification task.

IT and Platform Service Providers

We work with technology partners who help us host, maintain and secure the PKR99 Game platform. These providers access data only to the extent necessary to perform their contracted services and are prohibited from using it for any other purpose.

Legal and Regulatory Obligations

We may disclose personal data if required to do so by law or in response to a valid request from a law enforcement or regulatory body. In such cases, we disclose only what is specifically required and, where legally permitted, we will inform you that such a disclosure has been made.

Business Transfers

In the event of a merger, acquisition or sale of all or part of PKR99 Game's business, your personal data may be transferred to the acquiring entity. In such an event, we will notify registered users and ensure that your data continues to be handled in accordance with this Privacy Policy.

7. Cookies and Tracking Technologies

PKR99 Game uses cookies — small text files placed on your device — and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

Essential Cookies

These cookies are required for the platform to function. They keep you logged in during a session, remember your bet slip and ensure secure pages load correctly. You cannot disable essential cookies without affecting core platform functionality.

Analytics Cookies

These help us understand which pages are most visited, how long players stay on each section and where they drop off. We use this data in aggregate — not linked to any individual — to improve the platform. Analytics cookies can be disabled in your browser settings without breaking the site.

Preference Cookies

These remember your settings — such as your preferred language or the sports markets you follow most frequently — so you do not have to re-configure them every time you visit.

Marketing Cookies

If you have opted in to receiving promotional communications, marketing cookies help us show you relevant offers within the platform. These cookies are only active with your consent and can be withdrawn at any time.

Managing Your Cookie Preferences

You can control and delete cookies through your browser's settings. Please note that disabling certain cookies — particularly essential ones — may affect how pkr99game.app functions. For the best experience on both desktop and mobile, we recommend keeping essential cookies enabled.

8. How Long We Keep Your Data

PKR99 Game retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations.

• Active account data: Retained for the duration of your account's active life plus a reasonable period thereafter to handle any outstanding queries or disputes.
• Transaction records: Financial transaction records, including PKR deposits and withdrawals, are retained for a minimum of five years in line with standard financial record-keeping practices.
• KYC and identity documents: Retained for as long as your account is active and for a period after closure, as required to comply with anti-money laundering obligations.
• Support communications: Chat logs and email correspondence are retained for up to two years to help resolve future queries and for quality assurance purposes.
• Marketing data: If you withdraw consent to receive marketing communications, we will stop sending them promptly and remove your contact details from active marketing lists. A record of your opt-out will be retained to ensure we do not accidentally contact you again.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

9. How We Secure Your Data

PKR99 Game implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• Encryption in transit: All data transmitted between your device and pkr99game.app is encrypted using HTTPS / TLS protocols.
• Encryption at rest: Sensitive data stored on our servers is encrypted using industry-standard algorithms.
• Access controls: Only authorised PKR99 Game personnel with a genuine business need can access personal data. Access is logged and audited.
• Two-factor authentication (2FA): We recommend enabling 2FA on your account for an additional layer of login security.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and address potential vulnerabilities.
• Incident response: In the event of a data security incident that affects your personal data, we will take immediate steps to contain the breach and notify affected users as required.

While we take every reasonable precaution, no system is completely immune to security risks. You also have a role to play — keeping your password strong and confidential, logging out after each session and reporting any suspicious activity on your account without delay are all important steps.

10. Your Privacy Rights

As a registered player on PKR99 Game, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic profile information directly within your account settings.
• Right to deletion: You can request that we delete your personal data. We will honour this request to the fullest extent possible, subject to any legal or regulatory obligations that require us to retain certain records.
• Right to object: You have the right to object to the use of your data for direct marketing purposes at any time. Simply update your communication preferences in your account settings or contact our support team.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or query is being resolved.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, commonly used format so that you can transfer it to another service if you choose.

To exercise any of these rights, contact our support team at [email protected]. We will verify your identity before processing any request to ensure your data is not disclosed to an unauthorised person.

11. Minors and Under-18 Users

PKR99 Game is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided personal data to us, please contact [email protected] immediately and we will take prompt action to close the account and delete any associated data.

Parents and guardians are encouraged to use device parental controls to prevent minors from accessing online betting and gaming platforms. Our Responsible Gaming page contains further guidance on keeping gambling away from underage individuals.

12. Changes to This Privacy Policy

PKR99 Game may update this Privacy Policy from time to time. Changes may reflect updates to our services, new features on the platform, changes in how we process payments or evolving best practices in data protection.

When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data in a meaningful new way, we may also notify you directly via email or an in-platform notification. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Your continued use of pkr99game.app after any update is published constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you should stop using the platform and contact us to close your account.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way PKR99 Game handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries within 48 hours.

[email protected]

For general platform questions, our FAQ page covers the most common queries about accounts, deposits, withdrawals and betting on PKR99 Game.